Frequently Asked Questions
Got questions? We've got answers. And if you don't see what you're looking for, reach out—we're real people who actually respond.
Frequently Asked Questions
Got questions? We've got answers. And if you don't see what you're looking for, reach out—we're real people who actually respond.
General
A performance management and employee engagement platform built for mid-market companies (50-2,000 employees). We connect performance data with engagement insights so you see the complete picture of your people—not just half the story.
See how it works →Industry veterans Chris and Dave Arringdale, with 15+ years building performance management software. They've worked with 1,500+ companies, learned what works, and built Upward365 around one principle: your success matters most.
Meet the team →Performance Module: $7/employee/month. Engagement Module: $4/employee/month. Both together: $10/employee/month. Start with one and add the other when you're ready, or start with both modules.
View pricing details →Getting Started
Fast. No six-month timelines or consultant dependencies. We'll quickly learn how you work, then walk you through everything from adding your first users to launching your first review cycle.
Talk to us about your timeline →Real humans who answer your calls and emails - promptly. We won't tolerate anything less than outstanding service to each and every one of our customers.
Contact our team →Security & Permissions
Secure cloud infrastructure with encryption at rest and in transit. SOC2 certified by an independent security firm, along with completed AWS audits. Your data is backed up regularly.
Request security documentation →Role-based permissions with unlimited custom roles. Control exactly who sees what - from full admin access to view-only for specific review sections. You set the rules.
See it in action →Yes. Configure permissions so managers see only their direct reports, specific review sections, or aggregated data. You control visibility at every level.
Schedule a demo →Flexibility
Absolutely. Build templates with the sections you need—competencies, goals, open responses—and set weightings that reflect your priorities. Our dynamic template builder allows for full customization of templates.
See templates in action →You can start with Performance or Engagement, whichever fits your needs right now, and add the other module whenever you're ready. We recommend both modules to better link performance and engagement—that's where the real value is.
View pricing options →Why Upward365
We connect reviews to year-round communications, notes, recognition, goals, and feedback, so managers write from facts, not memory. Dynamic templates reduce complexity. Real humans provide support. And we built this because we've spent 15 years learning what works.
Schedule a demo to see the difference →Performance management systems give companies the structure to ensure every employee understands how their work drives business results. They create opportunities for regular, meaningful feedback rather than once-a-year reviews, and they open communication channels that keep teams aligned and engaged. The result? Stronger retention, clearer accountability, and measurable progress toward strategic goals.
See how we make the difference →Still Have Questions?
We're here to help. Real humans, real answers, fast response times.
Still Have Questions?
We're here to help. Real humans, real answers, fast response times.