Frequently Asked Questions

A performance management and employee engagement platform built for mid-market companies (50-2,000 employees). We connect performance data with engagement insights so you see the complete picture of your people—not just half the story.

Chris and Dave Arringdale, with 20+ years of combined experience building performance management software. They have worked with 1,500+ companies, learned what works, and built Upward365 around one principle: your success matters most.

$8/user/month with a $4,000 annual minimum. One platform, everything included. Performance and engagement features are built into the same system. There are no separate modules to purchase.

Fast. No six-month timelines or consultant dependencies. We'll quickly learn how you work, then walk you through everything from adding your first users to launching your first review cycle.

Real humans who answer your calls and emails - promptly. We won't tolerate anything less than outstanding service to each and every one of our customers.

Secure cloud infrastructure with encryption at rest and in transit. SOC2 certified by an independent security firm, along with completed AWS audits. Your data is backed up regularly.

Role-based permissions with unlimited custom roles. Control exactly who sees what - from full admin access to view-only for specific review sections. You set the rules.

Yes. Configure permissions so managers see only their direct reports, specific review sections, or aggregated data. You control visibility at every level.

Absolutely. Build templates with the sections you need—competencies, goals, open responses—and set weightings that reflect your priorities. Our dynamic template builder allows for full customization of templates.

No. Performance and engagement features can be toggled on or off inside the platform. Start with what matters most and expand when your team is ready. Every feature is included in the price regardless of what you choose to activate.

We connect reviews to year-round communications, notes, recognition, goals, and feedback, so managers write from facts, not memory. Dynamic templates reduce complexity. Real humans provide support. And we built this because we have spent 20+ years learning what works.

Performance management systems give companies the structure to ensure every employee understands how their work drives business results. They create opportunities for regular, meaningful feedback rather than once-a-year reviews, and they open communication channels that keep teams aligned and engaged. The result? Stronger retention, clearer accountability, and measurable progress toward strategic goals.