Frequently Asked Questions

Got questions? We've got answers. And if you don't see what you're looking for, reach out—we're real people who actually respond.

Frequently Asked Questions

Got questions? We've got answers. And if you don't see what you're looking for, reach out—we're real people who actually respond.

General

What is Upward365?

A performance management and employee engagement platform built for mid-market companies (50-2,000 employees). We connect performance data with engagement insights so you see the complete picture of your people—not just half the story.

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Who built Upward365?

Industry veterans Chris and Dave Arringdale, with 15+ years building performance management software. They've worked with 1,500+ companies, learned what works, and built Upward365 around one principle: your success matters most.

Meet the team →
What does Upward365 cost?

Performance Module: $7/employee/month. Engagement Module: $4/employee/month. Both together: $10/employee/month. Start with one and add the other when you're ready, or start with both modules.

View pricing details →

Getting Started

How long does implementation take?

Fast. No six-month timelines or consultant dependencies. We'll quickly learn how you work, then walk you through everything from adding your first users to launching your first review cycle.

Talk to us about your timeline →
What kind of support do you provide?

Real humans who answer your calls and emails - promptly. We won't tolerate anything less than outstanding service to each and every one of our customers.

Contact our team →

Security & Permissions

Where is our data stored?

Secure cloud infrastructure with encryption at rest and in transit. SOC2 certified by an independent security firm, along with completed AWS audits. Your data is backed up regularly.

Request security documentation →
How do permissions work?

Role-based permissions with unlimited custom roles. Control exactly who sees what - from full admin access to view-only for specific review sections. You set the rules.

See it in action →
Can we restrict what data managers see?

Yes. Configure permissions so managers see only their direct reports, specific review sections, or aggregated data. You control visibility at every level.

Schedule a demo →

Flexibility

Can we customize review templates?

Absolutely. Build templates with the sections you need—competencies, goals, open responses—and set weightings that reflect your priorities. Our dynamic template builder allows for full customization of templates.

See templates in action →
Should we start with both modules?

You can start with Performance or Engagement, whichever fits your needs right now, and add the other module whenever you're ready. We recommend both modules to better link performance and engagement—that's where the real value is.

View pricing options →

Why Upward365

How is Upward365 different from other platforms?

We connect reviews to year-round communications, notes, recognition, goals, and feedback, so managers write from facts, not memory. Dynamic templates reduce complexity. Real humans provide support. And we built this because we've spent 15 years learning what works.

Schedule a demo to see the difference →
Why should companies invest in a performance management system?

Performance management systems give companies the structure to ensure every employee understands how their work drives business results. They create opportunities for regular, meaningful feedback rather than once-a-year reviews, and they open communication channels that keep teams aligned and engaged. The result? Stronger retention, clearer accountability, and measurable progress toward strategic goals.

See how we make the difference →

Still Have Questions?

We're here to help. Real humans, real answers, fast response times.

Still Have Questions?

We're here to help. Real humans, real answers, fast response times.