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Upward365 > Leapsome

Upward365 vs Leapsome:

An Honest Comparison for Mid-Sized HR Teams

The right tool is the one your people open

If you are evaluating Leapsome as an alternative, the first thing to know is that Leapsome is an HR system of record with performance attached. Upward365 is focused on performance and engagement, and built so managers use it. Here is how to tell which one you are shopping for.

No pressure. Ever.

Last updated October 2026. Leapsome details come from leapsome.com/pricing as published on that date.

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The short answer

Upward365 is a focused performance and engagement platform for companies of 50 to 2,000 employees, built around one question: will your managers use it? Every design decision had to answer yes. Every account gets a named Account Manager who knows your configuration, and every Upward365 feature comes at one published price. Leapsome is a modular HR platform built around an HRIS, with each module quoted rather than published. Upward365 does not do payroll, benefits or employee records. An HRIS tells you who works here. Upward365 tells you how they are doing and whether they plan to stay. Most companies need both answers.

What is the difference between Upward365 and Leapsome?

Upward365 is a performance and engagement platform for companies between 50 and 2,000 employees, built for manager adoption, with a dedicated Account Manager on every account and every Upward365 feature included at $8 per user per month. Leapsome is a modular HR platform built around an HRIS, with each module quoted rather than published. The practical difference is a focused product with a person behind it against a system of record you assemble by module.

What both platforms cover, and what Upward365 adds

The core is on both. The difference is what comes with it.

Both platforms run reviews and 360 reviews, goals, recognition, 1:1 agendas, pulse surveys and eNPS. Upward365 covers that core, plus:


Every feature in one purchase.

Pulse Surveys, eNPS, Reviews and Goals are one platform, not separate modules quoted separately.

A named Account Manager at any contract size,

from your first call through setup and every renewal after it. There is no spend threshold to reach before you get a person.

A price that holds.

Your rate is locked for your full contract term, and it is published.

Why managers open it

A platform only pays off if managers use it between review cycles.


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Managers see what is due without being chased.

The Dashboard To Do Queue shows every manager what needs attention and links straight to it, so HR stops sending reminder emails in December.

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Every 1:1 has an agenda before it starts.

Briefings give managers and employees a shared agenda, so the platform is part of the conversation instead of an extra step after it.

The annual review arrives with the year already in it. Notes, Uplifts and Flight Checks capture context as the year happens, and History Hub surfaces it the moment the review opens, so the manager reads twelve months instead of reconstructing them. Annual reviews are the payoff of that year-round context, not a thing to get rid of.

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Engagement sits next to performance.

A dip in one is how you find out about the other in time to act. Reports pull both into a single layer for leadership.

A real person who knows your account

One Account Manager, from your first call onward, at any contract size.

Every Upward365 account gets a named Account Manager who handles your demo, implementation, configuration and ongoing support. Your Upward365 Account Manager knows how your review calendar is set up, you have their direct number, and questions and calls get an answer the same day. There is no handoff from sales to implementation to customer success, and the founders are reachable when you want them.

Leapsome's own pricing FAQ states that its Customer Success team's services are available only to customers on an annual contract of €6,000 or US$6,000 or more, with email support and the help center for everyone else. At Upward365, every account gets the same Account Manager access, whether you are at the $4,000 minimum or well above it.


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Category
Product type

Performance management and employee engagement

Modular HR platform including HRIS

Built for

50 to 2,000 employees

Startups through large organizations

Support

Dedicated Account Manager for your entire lifecycle at any contract size, direct number, same-day response, founders reachable

Customer Success services from €6,000 or US$6,000. Email and help center below that

Reviews and 360 reviews

Included

Reviews module

Goals with cascading

Included

Goals module

Pulse Surveys and eNPS

Included

Surveys module

Recognition

Included as Uplifts

Instant Feedback, included with any module

1:1 agendas

Included as Briefings

Meetings, included with any module

Year-round review context

Included as History Hub, Notes, Flight Checks

Instant Feedback history

Modules to choose

Every Upward365 feature in one product

Eleven, including Recruiting in early access

Published price

$8 per user per month, every Upward365 feature

Not published per module. Quote required

Annual minimum

$4,000, published

Minimum one-year term. €6,000 or US$6,000 for Customer Success services

Price during contract term

Locked for the full term. Changes at renewal only

Not published

Switching to Upward365


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One call to see whether it fits.

No pressure ever, and if the answer is no, we will say so on the call rather than after it. But the transition from another platform to Upward365 is straightforward and relatively easy.

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Your Upward365 Account Manager sets it up around your calendar.

They work with you to configure the platform around how your review cycle already works and run your training sessions online. You can often import your team and start the same week, and most accounts are fully live within a month, and often sooner, depending on your availability.

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Sequence the rollout.

Some companies switch on the review workflow and year-round context first, then bring surveys and eNPS online once managers are in the habit. Others roll everything out from day one to take advantage of the link between performance and engagement. It's totally your call. Every Upward365 feature is included from day one, so nothing you turn on later costs more.

What each one costs

Every Upward365 feature. One transparent price.

Upward365 is $8 per user per month with a $4,000 annual minimum. Every Upward365 feature is included, performance and engagement in the same purchase, along with HRIS integrations, with no fee for setup, implementation or support. Your price is locked for your full contract term, and any change happens at renewal rather than mid-term. Features on the roadmap arrive at your price when they ship.

Leapsome prices by module. Modules can be bought individually or combined, with multi-module and volume discounts, and every contract runs a minimum one-year term. As of October 2026, Leapsome does not publish a price for any individual module; the pricing page routes to a quote. Customer Success services require an annual contract of €6,000 or US$6,000 or more. There is no setup fee.

We are not going to tell you Leapsome is more expensive, because their published information does not support that claim in either direction. What we will tell you is our number, and that you can check it against your headcount without a call.

The difference that matters after you sign is predictability: one line item, no second quote to request later, and a rate that does not move until renewal.


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Upward365 is built for companies of 50 to 2,000 employees.


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Upward365 can easily support larger organizations, but was designed for the small to mid-sized markets. If you're already outside that range, you may be better served by a platform focused on larger organizations.

Upward365 is not an HRIS. If you are shopping for employee records, absence, time tracking or payroll preparation, that is a separate purchase, and Leapsome or another HR administration platform is built for it. Upward365 works alongside whatever system you use today.

If you are between 50 and 2,000 employees and want a platform your managers open and a person who knows your account and is there to help when you need it, that is exactly who Upward365 is built for.

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Frequently Asked Questions

Common Questions When Comparing Platforms


Is Upward365 a good Leapsome alternative?

For companies between 50 and 2,000 employees that want performance and engagement in one product at one published price, yes. Upward365 includes Reviews, 360 reviews, Goals, Uplifts, Briefings, Notes, Flight Checks, History Hub, Pulse Surveys and eNPS at $8 per user per month with a $4,000 annual minimum. If you are shopping for employee records or payroll, that is an HRIS, and a different purchase from this one.

How much does Leapsome cost?

Leapsome prices by module and does not publish per-module rates, so the cost of a given configuration requires a quote. Contracts run a minimum one-year term, with multi-module and volume discounts available. Upward365 publishes its price: $8 per user per month with a $4,000 annual minimum and every Upward365 feature included.

Does Leapsome include customer support at every price?

Leapsome's pricing page states that its Customer Success team's services are available to customers on an annual contract of €6,000 or US$6,000 or more, with ongoing email support and its Success Center available to all customers. Upward365 includes a dedicated Account Manager at any contract size, including at the $4,000 minimum.

Does Upward365 replace my HRIS?

No. Upward365 is a performance management and employee engagement platform with no payroll, benefits administration or recruiting. Its sole focus is helping employees perform better and stay engaged. Leapsome does sell an HRIS with payroll preparation, absence management and time tracking. If replacing a system of record is the goal, that is a different purchase from this one.

Does Upward365 integrate with my HRIS?

Yes. Upward365 integrates with BambooHR and other major HRIS platforms. If you prefer, users can also be provisioned by CSV import with a template, and your Upward365 Account Manager will walk through the setup during implementation.

How hard is it to switch?

It is smaller than it sounds. The interface is straightforward enough that managers find their way around without a training manual, your Upward365 Account Manager handles configuration around your existing review calendar, and you can often import your team and start the same week.

Can we bring our existing review history into Upward365?

User and organizational data imports by CSV at setup, using a template. Historical reviews and other records cannot be imported in bulk, but they can be added to an employee's Notes one at a time, which means they surface in History Hub when a manager writes that employee's next review. The old records end up where a manager will read them rather than in a folder nobody opens.

Does Upward365 offer a free trial?

No. There are two ways to evaluate it instead. Book a Demo and your Upward365 Account Manager will walk you through the platform set up around how your team runs reviews. Or take the self-guided tour of a fully populated environment: name and email, at your own pace, no call required.

What kind of support does Upward365 provide?

A dedicated Account Manager who stays on your account from first call through setup and beyond, and you get their direct number. There is no handoff from sales to implementation to customer success. Upward365 is not a 24-hour call center, so there is no live agent at three in the morning. Questions and calls get an answer the same day, depending on the time the call comes in, and the founders are reachable. Support is not a paid tier, and there is no spend threshold. Every account gets the same Account Manager access. Our founders are hyper-focused on serving all customers at the highest possible level.

How long does implementation take?

You can often import your team and start the same week but this will depend on your availability and scheduling. Your Upward365 Account Manager helps you with configuration around your existing review calendar and runs your training sessions online, and most accounts are fully live within a month or sooner.

The right tool is the one your people open.

And the one whose team picks up the phone. If that is what has been missing, take a look.

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